Frequently Asked Questions
Everything you need to know about your journey to better sleep.
What is the estimated delivery time for my order?
Standard delivery typically takes 7 to 14 business days, as many of our premium mattresses and bed bases are handcrafted to order to ensure the highest quality.
Do you offer a sleep trial on your mattresses?
Yes, we offer a 100-night sleep trial on selected mattress models. If you are not completely satisfied with your comfort levels, you can exchange it for a different firmness or model.
How are shipping costs calculated?
We offer free standard shipping on all orders over $500. For smaller items or remote locations, shipping fees are calculated at checkout based on the weight and dimensions of the package.
What kind of warranty comes with Dorelan products?
All Dorelan mattresses come with a comprehensive 10-year limited warranty that covers manufacturing defects and structural integrity to guarantee long-term performance.
Can I customize the dimensions of my bed frame?
Absolutely. We provide bespoke customization services for several of our bed collections. Please contact our design consultants to discuss specific measurements and fabric options.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you invest in your sleep quality comfortably.