Returns & Exchanges
At DORELAN, we are committed to your ultimate sleep comfort. If your purchase does not meet your expectations, we offer a 30-day return window for items in original condition to ensure you find the perfect rest solution.
Initiate Your Request
Contact our dedicated customer support team or log into your account portal to submit a return authorization request within 30 days of delivery.
Prepare for Collection
Ensure the mattress or bedding accessory is placed in its original packaging or a protective cover to prevent damage during transit.
Schedule a Pickup
Once your request is approved, our logistics partner will contact you to arrange a convenient time for a white-glove pickup of your items.
Quality Inspection & Refund
After our specialists verify the item's condition at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing